Membership Specialist

About the role

The Membership Specialist supports the efficient and accurate processing of gifts, record keeping, and customer service. This role works closely with the Assistant Director of Database Systems and the Assistant Director for Member Engagement.

Responsibilities

• Manages CRM operations: constituent and gift records, queries, validation, premium setup/inventory, and fulfillment
• Builds and maintains online donation forms (basic HTML) and CRM tables for fundraising, inventory, and processing
• Administers and manages the Matching Gift program
• Affords support at off-site fundraising events and member drives at the radio station

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in membership or development operations
• Proficiency in Excel and Word
• Meticulous attention to detail and accuracy in managing financial information
• Basic HTML/web page design experience
• Excellent time management and prioritization skills
• Strong interpersonal skills, including the ability to communicate professionally, effectively, and discreetly with colleagues and donors
• Ability to adapt, redirect, multitask, and work well under pressure in a fast-paced environment
• Ability and eagerness to work collaboratively as part of a highly motivated, energetic team
• Excellent organizational skills
• Ability to learn new tasks quickly

Qualifications

• Bachelor’s Degree preferred
• Familiarity with WFUV’s music format preferred

Benefits

The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off.

Pay

Starting salary range: $65,000 - $70,000, commensurate with qualifications, experience, and skills.

Schedule

Scheduled hours per week: 35