Membership Specialist

About the role

The Membership Specialist at CSUN plays a crucial role in developing and administering The Soraya's membership program. They are responsible for executing acquisition and renewal campaigns, coordinating member communications and benefits, tracking revenue performance, maintaining CRM records, and collaborating with internal partners to enhance patron engagement and membership revenue.

Responsibilities

• Develops and administers The Soraya's membership program
• Executes acquisition and renewal campaigns
• Collaborates with internal partners to strengthen engagement and enhance patron experience
• Maintains relationships with members and acts as primary customer service liaison
• Prioritizes renewing members on an ongoing basis
• Solicits engaged patrons to increase their attendance at performances through ticket purchases
• Tracks revenue against goals and reports to the Director of Marketing
• Works with Director of Marketing to develop strategies to meet revenue goals
• Maintains financial transfers of membership purchases to the CSUN Foundation
• Frequently communicates with current, prospective, and lapsed members regarding various opportunities
• Collaborates with marketing staff in planning, creating, designing, and deploying communications
• Ensures all member information is updated regularly in The Soraya's Customer Relationship Management (CRM) system
• Partners with Event Manager, Director of Development, and other staff in fulfilling member benefits
• Collaborates with Artist / Programming team to design annual special events calendar
• Works with The Soraya and CSUN University Advancement data teams with prospective donors
• Works with The Soraya Database Administrator to ensure all Membership Data is up to date in various databases
• Performs other duties as assigned

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a job-related field
• Equivalent to three (3) years of full-time, progressively responsible technical, analytical, or administrative experience
• Knowledge, Skills, & Abilities as outlined in the job description

Pay, Benefits, & Work Schedule

The anticipated HIRING RANGE is $5274 – $5597 per month, dependent on qualifications and experience. The salary range for this classification is: $5274 - $7684 per month.

HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends. This is a Regular position with a one-year probationary period. The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through August 5, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
• Equal Employment Opportunity: CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Sterilization or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.