Membership Specialist

About the role

The Membership Specialist plays a crucial role in developing and administering The Soraya's membership program. This includes executing acquisition and renewal campaigns, coordinating member communications and benefits, tracking revenue performance, maintaining CRM records, and collaborating with internal partners to strengthen engagement, increase membership revenue, and enhance the patron experience.

Responsibilities

• Develops and administers The Soraya's membership program
• Executes acquisition and renewal campaigns
• Collaborates with internal partners to strengthen engagement and enhance patron experience
• Maintains relationships with members and acts as primary customer service liaison
• Meets revenue goals as set by Director of Marketing
• Solicits engaged patrons to increase attendance at performances through ticket purchases
• Tracks revenue against goals and reports to Director of Marketing
• Works with Director of Marketing to develop strategies to reach goals
• Maintains financial and CRM records with exceptional attention to detail
• Collaborates effectively with cross-functional teams while managing multiple priorities and deadlines

Qualifications

• Equivalent to graduation from an accredited four-year college or university in a job-related field
• Equivalent to three (3) years of full-time, progressively responsible technical, analytical, or administrative experience
• Knowledge, skills, and abilities as outlined in the job description

Benefits

The university offers an excellent benefits package, including medical, dental, vision, retirement & savings, tuition waiver, and more. The position is classified as 1038 / AA/S / Grade 2 with an anticipated hiring range of $5274 - $5597 per month, dependent on qualifications and experience. The work schedule is full time, 40 hours per week, Monday through Friday, with flexibility to work evenings and weekends. The position is currently hybrid (4 days in office, 1 day remote) but may change based on student and/or operational needs.

Pay, Benefits, & Work Schedule

The anticipated HIRING RANGE is $5274 - $5597 per month, dependent on qualifications and experience. The salary range for this classification is: $5274 - $7684 per month. The position is classified as 1038 / AA/S / Grade 2. The work schedule is full time, 40 hours per week, Monday through Friday. May include evenings and weekends. This is a Regular position with a one-year probationary period. The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through August 5, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.