Membership Services Representative (FT) - Portland Maine

Under the supervision of the Membership Director, the full-time Membership Services Representative builds relationships with members and provides helpful, friendly, and professional customer service. They are responsible for ensuring the membership department conveys the mission, purpose, image, and core values of the YMCA of Southern Maine.

Schedule

• Wednesday: 11am–8pm (with ½ hr lunch)
• Thursday: 11am–8pm (with ½ hr lunch)
• Friday: 11am–8pm (with ½ hr lunch)
• Saturday: 7:45am–4pm (with ½ hr lunch)

Shifts and hours are subject to change.

Location: 70 Forest Ave, Portland, Maine 04104, United States

Qualifications

• High school diploma or GED
• Strong communication skills, including the ability to communicate effectively and respectfully
• Good judgment and excellent customer service
• Attention to detail
• Ability to work with frequent distractions and interruptions

Responsibilities

• Inclusion – Honors the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation.
• Relationship Building – Develop positive, authentic relationships within the Y that lead to greater awareness of the Y’s mission and impact, growth in number of people served, and revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information. Learn current and prospective members’ needs and interests through appropriate questioning and listening techniques; highlight how the Y can meet these needs and interests. Listen and express self effectively and with an understanding of the needs of a particular audience.
• Personal Growth – Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
• Operations & Safety – Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing them with members. Is knowledgeable about all programs and membership events. Incorporates YMCA mission and core values in daily interactions with members.
• Data Tracking & Documentation – Maintains accurate and consistent data tracking and documentation as required. Registers members into programs, including completion of all paperwork, receipt of monies, and data input into the software system. Manages all monetary transactions accurately, including accepting payments, issuing receipts, providing change, and reconciling the cash drawer at the completion of the shift. Processes all membership transactions effectively and accurately.
• Other duties as required.