Membership Services Representative

About the role

The Washington Commanders are entering one of the most exciting chapters in franchise history. With renewed momentum in the nation's capital and a new state-of-the-art stadium on the horizon, there has never been a better time to join our team. As a Membership Services Representative, you'll be the go-to resource for Season Ticket Members—building relationships, anticipating needs, and creating memorable moments year-round.

Responsibilities

• Drive Renewals & Retention: Meet or exceed season ticket renewal goals, while helping the broader team achieve overall retention and revenue targets
• Build Relationships: Serve as the primary contact for a group of Season Ticket Members, strengthening loyalty through personalized communication and support
• Engage Daily: Proactively reach out via phone, email, text, to build strong relationships, share updates, and offer meaningful value
• Support Gameday Operations: Be front and center on gamedays—handling ticketing inquiries, visiting clients, and creating top-tier fan experiences
• Leverage Data & Tools: Use CRM systems, touchpoint campaigns, and ticketing platforms to track interactions and identify opportunities to upsell or enhance service
• Collaborate Across Teams: Work closely with Ticket Sales to ensure a smooth transition post-sale, and partner with other departments to support key initiatives and events

Qualifications

• A people-first mindset and natural customer service instincts
• Strong written and verbal communication skills
• Ability to stay organized and adaptable in a dynamic, high-energy environment
• Experience working with confidential information and handling sensitive conversations professionally
• Passion for sports, teamwork, and fan engagement
• Previous experience in sales or customer service, ideally in sports or entertainment
• Bachelor’s degree (or equivalent experience)
• 1–2 years in a sales or service-focused role in sports and entertainment preferred (customer facing)
• Familiarity with CRM systems and ticketing platforms is a plus
• Proven ability to manage deadlines, multitask, and maintain a solutions-oriented attitude