Membership Services Associate

About the role

The Member Engagement Associate supports the YMCA's mission of strengthening community through youth development, healthy living, and social responsibility. This role plays a key part in creating a welcoming and inclusive environment for all members, guests, and program participants.

Responsibilities

• Stay up to date on all membership and program communications, updates, registration requirements, and general information
• Accurately process membership enrollments, program registrations, and general account updates, including notes and alerts per all child protection and department guidelines
• Answer phones, respond to emails, and support all welcome center operations including membership and registration drives
• Process payments and assist with collection calls
• Provide exceptional customer service to all members, guests, and visitors
• Greet and properly check in members and non-members in compliance with all child protection and facility policies, while creating a welcoming and inclusive environment
• Build positive relationships and foster member connection to YMCA programs and services
• Effectively communicate programs, policies, and upcoming events or initiatives
• Handle member concerns professionally, including de-escalation and problem-solving
• Conduct facility tours and assist with new member onboarding
• Maintain awareness of building activity to ensure safety and policy compliance
• Respond to emergencies, alarms, and incidents and complete incident reports as required
• Maintain knowledge of facility layout and emergency protocols, including emergency equipment
• Ensure all facility areas meet cleanliness standards and contribute to the overall upkeep and presentation of the building
• Report maintenance and facility concerns through proper channels
• Attend required staff meetings, trainings, and professional development sessions
• Support facility operations during peak times and special events
• Collaborate with team members across departments to enhance member experience
• Maintain strong attendance, punctuality, and accountability to standards of excellence
• Relate effectively to diverse groups of people from all social and economic segments of the community while articulating and representing the YMCA’s purpose and mission and demonstrating the YMCA’s character values

Requirements

• High school diploma or equivalent required; associate degree or relevant experience preferred
• Minimum of one year of experience in clerical work and data entry/CRM
• Previous experience using Daxko Operations/Daxko Engage preferred but not required
• Minimum of one year of experience of customer service and cash handling or equivalent experience
• Excellent written and oral communication skills and exceptional organizational skills
• Proficient use of Microsoft Office Suite as well as basic spread sheeting abilities, and general computer knowledge

Qualifications

• YMCA Membership Discounted Programs: 12% Employer Retirement Contribution
• Paid Sick Time

Benefits

• USD $16.00 - USD $19.00 /Hr.