Membership Sales & Retention Specialist- be FITNESS

About the role

The Membership Sales & Retention Specialist plays a crucial role in driving the financial success of beFitness through member engagement. Key responsibilities include:

Responsibilities

• Track member engagement to ensure they are getting the most out of their membership.
• Recruit new members, source referrals and leads, and transition leads into membership sales.
• Match new members to a membership track that fits their health and fitness goals.
• Build new sales opportunities by connecting with individuals, groups, companies, local businesses, and community partners.
• Manage leads, follow up tasks, new member touchpoints, and member check-ins through Club OS, including calls, texts, emails, documentation, and pipeline updates.
• Welcome and orient new members by introducing them to staff, scheduling fitness consultations, InBody scans, appointments, and helping create a personalized onboarding experience.
• Identify and reengage at-risk or inactive members through attendance reports, Club OS tasks, and friendly solution-focused follow-up to improve retention.
• Support member engagement through club events, challenges, promotions, partnerships, signage, and exclusive local member perks.
• Develop and manage internal social media content, including weekly updates, class and event promotions, member spotlights, basic graphics or video, and timely responses to comments or questions.
• Track and report membership sales, initiation fees, revenue goals, Plus 1 goals, social media performance, engagement metrics, and retention progress.
• Represent the club professionally, promote positive relationships among members, staff, vendors, and the community, follow company policies, support safety goals, and prioritize ongoing professional development.

Requirements

• At least one year’s experience in personal training, group exercise, sales, and/or member engagement.
• Sales and marketing knowledge of principles and methods for showing, promoting, and selling services.
• Ability to develop and maintain computer records in Word, Excel, and other software required by beFitness and regulatory agencies.
• Ability to develop tracking and report forms in Word and Excel as needed.
• Problem anticipation/deductive reasoning ability to tell when something is wrong or likely to go wrong and apply general rules to specific problems to produce answers that make sense.
• Computer ability to develop and maintain computer records in Word, Excel, and other software required by beFitness and regulatory agencies.
• Mandatory requirement: U.S. Work Authorization (required).

Benefits

At Geronimo Hospitality Group, you’ll enjoy Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more.