Membership Sales Representative

Location: 92NY May Center - New York, NY

Pay

$18.00 - $22.00 per hour (depending on experience) plus up to $2,250.00+ monthly sales commission potential. Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Responsibilities

• Meet monthly membership sales and services goals set by the Regional Manager and club General Manager.
• Respond to telephone and e-mail membership inquiries through the sales CRM, booking and maintaining appointments for prospective members to tour the center.
• Provide prospective members with an enthusiastic and informative tour.
• Empower and educate prospective members on the benefits of health and wellness.
• Present approved membership options and prices to prospective members.
• Complete all membership paperwork for new members, including application and orientation requirements.
• Track and report daily membership sales.
• Contribute to lead generation by distributing passes, fliers, and other materials.
• Develop relationships to ensure client success and encourage member referrals.
• Attend management meetings, trainings, and retreats.
• Generate leads to the Corporate Sales Department to help open accounts, working with the Corporate Sales Director and Regional Accounts Manager to develop new corporate accounts.
• Provide ongoing maintenance for assigned existing corporate accounts including regular contact with Corporate Ambassadors, distribution of fliers and passes.
• Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications.
• Make follow-up calls to all prospective members who failed to show for their appointments, and all guests who have not yet enrolled.
• Administer emergency care to members and guests in need of assistance.
• Work as a team with all other departments.
• Be knowledgeable about all programs and activities offered throughout the centers.
• Promote club services and activities.
• Assist with keeping the club well stocked and clean.
• Attend Active Wellness site meetings and trainings.
• Handle injury and illness and security incident reporting.
• Other duties and responsibilities as assigned by supervisor.

Requirements

• Previous health club experience is a plus.
• 2 years of sales, client success, or account management experience preferred.
• Communication skills, basic computer skills, phone etiquette, customer service orientation, committed to fitness industry/environment.
• Must be detail oriented, organized, and highly responsive with a commitment to customer service.
• Strong verbal communication skills.
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry.
• AED/CPR/First Aid Certified.
• Proof of citizenship or legal status.

Physical and Working Conditions

• Ability to take responsibility for the health and safety of others.
• Ability to stand for several hours in a single shift; ability to lift 25 lbs.
• Fitness club environment.
• Must follow OSHA and Active Wellness safety standards.

Benefits

• Health, Dental, and Vision Insurance (Full Time).
• Health Flexible Spending Account (Full Time).
• Paid Time Off (Full Time).
• Parking & Transit Flexible Spending Accounts.
• 401(k) (Eligible after 1 year of service + 1000 work hours).
• Legal Support Plan.
• Employee Assistance Program & Mental Health Support Service.
• Complimentary Club Membership and Discounts on Active Products (where applicable).