Membership Sales Representative

Role And Responsibilities

• Meet monthly membership sales and services goals set by the Regional Manager and club General Manager
• Respond to telephone and e-mail membership inquiries through the sales CRM, booking and maintaining appointments for prospective members to tour the center
• Provide prospective members with an enthusiastic and informative tour
• Absorb and educate prospective members on the benefits of health and wellness
• Present approved membership options and prices to prospective members
• Complete all membership paperwork for new members, including application and orientation requirements
• Track and report daily membership sales
• Contribute to lead generation by distributing passes, fliers, and other materials
• Develop relationships to ensure client success and encourage member referrals
• Attend management meetings, trainings, and retreats
• Generate leads to the Corporate Sales Department to help open accounts, working with the Corporate Sales Director and Regional Accounts Manager to develop new corporate accounts
• Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications
• Make follow-up calls to all prospective members who failed to show for their appointments, and all guests who have not yet enrolled
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments

Qualifications

• Previous health club experience is a plus
• 2 years of sales, client success, or account management experience preferred
• Communication skills, basic computer skills, phone etiquette, customer service orientated, committed to fitness industry/environment
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

Benefits

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)