Membership Sales Associate Part Time

Job Summary

Responsible for executing Acquisition 365, renewing, upgrading, and cross‑selling BJ’s Loyalty Programs. Also handles merchandise returns, exchanges, pick‑ups, and general customer service inquiries while providing excellent and efficient member service.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business‑established benchmarks and results.
• Exhibits clear understanding of all BJ’s membership options and co‑brand credit card.
• Delivers superior customer service as the first‑line point of contact for membership, credit‑card applications, general questions, issues, merchandise returns, exchanges, product look‑up, and pick‑ups.
• Follows tax‑exempt/resale membership policies, monitoring renewals and tax‑exempt/resale status.
• Resolves member concerns courteously and timely; escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Prior front‑line/customer service or sales experience preferred.
• Results‑driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Job Conditions

Most of the time is spent in a stationary position on hard surfaces, with occasional bending, handling, pulling, reaching, or stooping to examine or scan merchandise. Occasionally requires lifting objects up to 30 lb; heavier or awkward items may be lifted with assistance. Work is performed in a comfortable indoor area with infrequent exposure to temperature extremes, loud noises, and occasional contact with cleaning agents.

Pay

The pay range for this position is $16.50 – $20.23.

Benefits

• Weekly pay: Get paid every week so you can manage your money on your terms.
• Free BJ’s memberships: Complimentary Club Card Membership plus a free supplemental membership for someone in your household.
• Generous paid time off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and affordable health benefits: Choice of three medical plans plus optional dental, vision, HSA, and flexible spending accounts.
• 401(k) retirement savings plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Purchase BJ’s common stock at a 15 % discount through after‑tax payroll deductions.