Membership Sales Associate (Inside Sales) - Sunday-Thursday

About the Role

As a Membership Sales Associate at Sollis Health, you will play a key role in growing our membership base by serving as a primary point of contact for prospective members. This role is focused on delivering an exceptional first impression of Sollis through timely, thoughtful, and high-touch engagement with inbound leads. This is an ideal opportunity for a motivated, early-career sales professional who is eager to learn consultative selling within a premium healthcare environment. You’ll gain deep exposure to Sollis’ membership model, sales process, and member experience, with a clear path for growth into a more senior Membership Director role based on performance.

Shift: Sunday–Thursday: 10:00am–6:00pm PT (1:00pm–9:00pm ET), five days a week.

Responsibilities

• Serve as a first point of contact for inbound membership inquiries, delivering a white-glove, responsive experience via phone, email, and text
• Support efforts to improve speed-to-lead by promptly responding to new inquiries and scheduling conversations with prospective members
• Conduct initial discovery conversations to understand prospective members’ needs, priorities, and interest in Sollis’ services
• Education prospective members on Sollis’ care model, services, physician access, and membership benefits
• Guide qualified prospects through the enrollment process for appropriate membership offerings
• Collaborate with senior Membership Directors to support complex or high-touch member conversations as needed
• Maintain accurate and timely records of all outreach, follow-ups, and activity in Salesforce
• Participate in tours of Sollis facilities when requested (if located in one of our markets)
• Partner with Member Services, Operations, and Clinical teams to ensure a smooth and coordinated onboarding experience for new members
• Provide feedback on lead quality, member questions, and common objections to help improve sales processes and marketing materials
• Represent Sollis professionally and empathetically in all member-facing interactions

Requirements

• Bachelor’s degree required
• 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles. Quota carrying experience preferred.
• Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred
• Familiarity with Salesforce or another CRM is a plus (training provided)
• Comfort working a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as needed (see Schedule & Time Zone above)
• Pacific Time working hours required – see Schedule & Time Zone above for the specific hours for this opening.

Skills & Attributes

• Strong written and verbal communication skills
• Comfort engaging prospective members via phone and email
• High attention to responsiveness and follow-through
• Natural empathy and customer-first mindset
• Coachability and eagerness to learn consultative sales skills
• Strong organizational skills and ability to manage multiple conversations simultaneously
• Able to work collaboratively while taking ownership of individual performance goals
• Interest in healthcare, hospitality, or premium service experiences

Compensation

• Base Salary: $70,000-$80,000
• On-Target Earnings (OTE): $110,000 - $120,000 at goal attainment
• Competitive commission structure with clear performance expectations and growth opportunity

Benefits

• Excellent benefits, including healthcare, dental, vision
• 401K with 3% match
• Unlimited PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Annual professional development allocations
• Modern, elegant, and high-end work environment