Membership Sales Ambassador Part Time

About the Role

Hours will range between 4p-10p Mon-Fri and open availability Saturday-Sunday, 3 to 4 days up to 20 hours per week. Responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. Also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries while providing excellent and efficient member service.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business-established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Delivers superior customer service to Members as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner; escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Ensures a safe and positive environment for members and team members.
• Embraces inclusion and diversity through collaboration and respect.
• Works as a team to achieve goals with speed and agility.
• Delivers GOLD Member Standards daily: Greet, Anticipate, Appreciate (GAA).
• Maintains GOLD club standards: Fast, Friendly, Full, Fresh, Clean.
• Understands how to access and read production and/or financial performance reporting for your department.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results-driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Regular, predictable, full attendance is an essential function of this job.

Working Conditions

• Most of the time is spent frequently remaining in a stationary position on hard surfaces.
• Occasionally positions oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Occasionally requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises; occasional contact with cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position is $17.50 - $21.44 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.