Membership Sales Ambassador Part Time

About the Role

Hours will range between 4p-10p Mon-Fri with open availability Saturday-Sunday, 3 to 4 days per week including weekends, up to 20 hours. This role is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. You will also handle merchandise returns, exchanges, pick-ups, and general customer service inquiries while providing excellent and efficient member service.

Responsibilities

• Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sell BJ’s membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement, defined by business-established benchmarks and results.
• Exhibit a clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Deliver superior customer service to Members as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
• Follow tax exempt/resale membership policies, including monitoring membership renewals and tax-exempt/resale status.
• Resolve Member concerns in a courteous and timely manner; escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Adhere to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Ensure a fast, friendly, full, fresh, and clean club environment.
• Work as a team to deliver GOLD club standards daily, including stocking items, executing promotional plans, maintaining visible and accurate signage, and keeping the club clean and organized.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and its positive impact on the business.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results-driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Regular, predictable, full attendance is an essential function of this job.
• Most of the time is spent frequently remaining in a stationary position on hard surfaces; occasional bending, handling, pulling, reaching, and/or stooping may be required.
• Occasionally requires lifting objects up to 30 pounds; may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises; occasional contact with cleaning agents.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. *Eligibility requirements vary by position.
• Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan: Company match available to team members 18 and older.
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

Pay

The pay range for this position is $17.50 - $21.44 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.