Membership Member Services Rep

Key Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Aid members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours and orientation sessions.
• Aid with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle cash transactions, including membership fees and program payments.
• Maintain accurate records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in team meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Qualifications

• Must be minimum 16 years of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Bilingual is a plus.
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to multitask and handle stressful situations with professionalism.
• Proficiency in basic computer skills and familiarity with member management software.
• Strong problem-solving skills and attention to detail.