Membership Manager

Benefits

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Management sales team and financial performance
• Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements
• Set monthly, weekly and daily sales goals
• Review daily and weekly sales numbers and club statistics with the club manager to identify potential revenue gaps and modify sales execution as necessary
• Execute and coordinate sales promotions within the club
• Drive club efforts in achieving revenue goals in NMS, EFT, units and ancillary revenue
• Responsible for attainment of department targets (e.g. EFT, NMS, Units and PT attachment)
• Responsible for scheduling sales team members to meet member needs
• Ensure that all club members are delivered a high member service experience
• Proactively engage club member base, regularly greet and interact with members
• Resolve member concerns and complaints in a professional manner within club parameters, as assigned by GM
• Maintain a fully engaged and high performing team that aligns with company values and goals
• Recruit, interview & hire membership consultants and ensure proper levels of team member staffing
• Train and coach MC’s, including assisting in conducting planning sessions and performance reviews
• Lead membership meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals
• Create and conduct membership team building activities including participation in recognition programs
• Maintain a fully engaged and high performing team that aligns with company values and goals
• Utilize club systems to select, interview, and hire (with GM approval) qualified team members
• Train & develop membership consultants according to SOPs and objectives, guest and new member enrollment process, emphasizing goals of EFT setup, NMS, units and member retention
• Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals. Offer career growth and advancement opportunities
• Counsel consultants under the guidance of the GM and consult with the corporate office support for additional direction

Schedule

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends.