Membership Manager

About the role

The Membership Manager will lead membership engagement and relationship management efforts within an assigned market segment. This individual will oversee strategic member initiatives, revenue performance, retention efforts, and team development while ensuring a high-touch experience for executive-level members and stakeholders.

Responsibilities

• Lead and support membership engagement and business development team members
• Drive growth strategies related to member acquisition, engagement, renewals, and expansion opportunities
• Monitor team performance, forecasting, pipeline activity, and revenue goals
• Coach and mentor team members on relationship-building and market-specific engagement strategies
• Support executive-level conversations focused on member needs and strategic solutions
• Collaborate cross-functionally to improve membership experience, communication, and service offerings
• Analyze market trends and engagement activity to identify opportunities for growth and retention
• Maintain strong knowledge of organizational services, resources, and member offerings
• Represent the organization professionally at meetings and industry-related events

Requirements

• Bachelor’s degree required
• 7+ years of experience in membership engagement, account management, client success, or consultative relationship management within a member-based association professional setting
• Prior leadership or team management experience required - managing at least 5 direct reports
• Strong coaching, mentoring, and employee development skills
• Excellent communication and executive presence
• Strategic, solutions-oriented, and relationship-driven mindset
• Able to manage multiple priorities independently in a fast-paced environment
• CRM experience, preferably Salesforce, strongly preferred
• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint

Qualifications

• Leadership-focused role supporting both membership engagement and revenue growth
• Opportunity to coach and develop a high-performing team
• Executive-facing position with strong visibility across leadership
• Highly relationship-driven environment focused on long-term partnerships and member retention
• Collaborative culture with strategic growth opportunities

Benefits

This position is eligible for medical, dental, vision, and 401(k).

Pay

$110,000 - $115,000 annually (depending on experience)

Schedule

Monday – Friday | Standard Business Hours | Hybrid Schedule