Membership Manager

About the role

The Membership Manager is a full-time position that reports to the Director of Development. This position is considered non-exempt and works closely with the Development team to execute the organization’s fundraising efforts, which include a membership program, online appeals, special events, and other revenue generating initiatives.

Responsibilities

• Monitor and execute annual membership calendar
• Manage CRM database, ensuring payments are logged on a weekly basis
• Process renewals, acknowledgements, special appeals and premiums along with Development team
• Ensure excellent stewardship of all members and online donors
• Coordinate direct mail and online membership campaigns, including drafting messaging and working with consultants
• Develop data-driven approaches to improve member retention and recruitment
• Assist with creating and coordinating social media promotions for membership and development-related events
• Utilize file segmentation and testing to better target offers for increased response and retention rates
• Manage membership communications platform and coordinate with CRM database
• Produce monthly membership reports and other reports as needed and maintain CRM database manual
• Liaise with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with Development team
• Coordinate the design and production of new membership premiums, brochures, and other collateral materials as needed
• Create compelling emails, donation pages, and social media promotions
• Help support all aspects of fundraising events
• Assist with grants research, proposal preparation and grant reporting
• Assist with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings
• Other duties as assigned

Qualifications and Competencies

• 3+ years of nonprofit membership experience
• Proficiency with Raiser's Edge
• Proven track record of success in helping to organize special events and work with donors
• Commitment to providing excellent customer service
• Commitment to excellence in database administration
• Strong written and oral communications skills
• Strong attention to detail
• Ability to balance multiple constituencies and manage multiple projects
• Ability to work independently and be self-directed as well as part of a team
• A passion for poetry, literature, and the arts a plus

Benefits

• Medical, Dental, and Vision coverage plus employer-paid Life Insurance
• Hybrid work schedule
• Paid vacation, sick, and personal leave
• Time off for all federal holidays, plus the week between Christmas and New Year's

Applicants must be authorized to work in the U.S. without employer sponsorship. This is a hybrid role requiring 3 days per week in the New York City office.