Membership Experience Representative

About the Company

The Membership Experience Representative serves as a primary relationship manager for PPAI member companies, ensuring a high level of engagement and satisfaction throughout the membership lifecycle. This role is responsible for managing a territory of member accounts, providing consultative support, promoting PPAI programs and benefits, and driving membership renewal and growth. The ideal candidate is relationship-focused, detail-oriented, and passionate about delivering value to members within the promotional products industry.

Employment Type

Full-Time

Qualifications

• Experience:
  • Minimum of 4 years of outbound phone sales experience, consistently performing at least 50 outbound calls per day to engage prospects and support organizational goals.
  • 2 years of tradeshow experience is a plus, including actively promoting the Association, engaging with attendees, and representing the organization in a professional and compelling manner.
• Knowledge, Skills, and Abilities:
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Exceptional attention to detail
  • Strong goal orientation supported
  • Demonstrated proficiency in Microsoft Office Suite
  • Proven relationship building skills

Responsibilities

• Member Relationship Management & Retention (40%):
  • Serve as the primary point of contact for an assigned territory of PPAI member accounts.
  • Build and maintain strong, long-term relationships with member companies at multiple levels.
  • Proactively manage member engagement to meet or exceed an 88% territory retention goal.
  • Identify opportunities for increased engagement and membership upgrades.
  • Act as a trusted advisor to members by understanding their needs and aligning them with PPAI offerings.
• Member Service & Communication (30%):
  • Handle all inbound member communications, including phone calls, chats, and emails, in a timely and professional manner.
  • Cover outbound calls to current and prospective members in support of departmental goals.
  • Resolve member inquiries, concerns, and issues while ensuring a high-quality member experience.
• Membership Growth & Recruitment (10%):
  • Represent PPAI at tradeshows, events, and industry functions to recruit new members.
  • Promote membership benefits and value proposition to prospective members.
• Data Management & Administrative Responsibilities (15%):
  • Ensure member records are accurate, complete, and properly maintained within company systems.
  • Document interactions, updates, and outcomes in accordance with departmental standards.
  • Follow all departmental policies, procedures, and compliance guidelines.
• Other Duties (5%):
  • Perform other related duties assigned to support team and organizational objectives

About the Company

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance