Membership Experience Leader

About the Role

Imagine going to work knowing that what you do each day positively influences the lives of children in your community. Working at the YMCA you’ll discover more than a job – you will have the opportunity to make a lasting difference in the community.

The Y is a dynamic and diverse human service organization committed to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a team effort, right down to our members. The care and concern we show for our members is our success gauge.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the facility. Responsible for membership sales, renewals, and prospect follow up as directed.

Provides administrative support for membership and programs to create an optimal experience for guests. Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members.

• Creates a member-focused culture and models relationship-building skills in all interactions.
• Fosters a climate of innovation and resolves problems to ensure exemplary member satisfaction.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Ensures proper implementation of member service procedures and reviews and updates membership procedures.
• Assists in organizing membership events at the YMCA and occasionally represents the YMCA at community events to promote the YMCA.
• Participates in staff meetings and/or related meetings as requested.
• Completes employee training as required.

Requirements

• Excellent verbal, interpersonal and problem-solving skills
• Ability to work in a fast-paced and constantly-changing environment
• Ability to multitask
• Ability to set priorities and manage multiple concurrent tasks
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Ability to handle conflict professionally and manage conflict resolution in a timely manner
• Previous customer service, sales or related experience
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
• High attention to accuracy and detail

Working Conditions

Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Engagement Director. Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues.

Must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates. Must maintain positive, energetic attitude toward YMCA work, goals, and values.

Physical Demands

Walk, stand, kneel, and stoop. Maintain continuous operations requiring attention to detail and multi-tasking. Must be able to lift, pull and move up to 50 pounds. Must be able to stand or sit for long periods of time.

Pay

$13.00 per hour.