Membership Experience Account Manager

What will I Do?

You will work for one of Utah’s most recognizable sports brands, with a great team, creating lasting memories for our guests and fans!

The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees. Essential to this role is the ability to be exceptionally organized and effectively manage a large number of accounts simultaneously while in a fast-paced, fun environment. Additionally, we expect this role to coordinate member events, manage service-related inquiries, and other game-day responsibilities. This role may also assist in the hiring and management of seasonal employees including gameday hosts and coordinators.

Essential Duties

• Manage and keep detailed notes of all customer accounts within our CRM, Salesforce.
• Manage and organize accounts within our ticketing system, Ticketmaster.
• Following the initial sale, manage and service all Bees season ticket accounts. Including the retention of that account the following season.
• Ensure that every detail pertaining to the membership of season tickets is covered and flawlessly executed before, during and after the season.
• Provide a world class experience for the season ticket member from start to finish to increase the likelihood of them renewing the following season.
• Work in conjunction with the sales staff to create a strategic approach for each account based on their individual and unique needs.
• Lead out in the job posting, interview process and ultimate hiring of gameday service interns each season.
• Manage the scheduling and daily responsibilities of gameday interns.
• Manage & service the STM Ticket Exchange Program.
• Perform gameday responsibilities such as entertaining clients and fulfilling other customer commitments.
• Act as Manager on Duty on select gamedays, overseeing the operations of the team.
• Ability to be an outstanding team player and willing to assist in a variety of ways to move the business forward.
• Collaborate with other departments and entities to ensure a first-class organization.
• Provide outstanding customer service.
• Support the building of a diverse culture that enriches the lives of our employees, customers, partners, and communities.
• Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard.
• Enrich lives by creating winning experiences and timeless memories.
• Operate with an emphasis on safety for employees, teams, and guests.
• Be a student. Be a teacher. Be a leader.

Requirements

• Bachelor’s Degree from an accredited college or university is preferred but not required.
• 1 or more year of sales and/or retention experience preferred.
• Proven ability to create effective action plans and manage multiple client accounts simultaneously.
• Exceptional verbal and written communication skills, tailored to engage diverse customer and team audiences effectively.
• Strong track record of building client relationships and delivering tailored solutions.
• Ability to cultivate and maintain productive formal and informal professional networks.
• Consistent history of achieving targets under tight timelines or high-pressure situations.
• Skilled at providing clear direction, delegating tasks effectively to support staff.
• Ability to work all home games and work irregular hours (evenings, weekends, holidays).
• Punctual, groomed and dressed for a professional environment.

Wage

We aim to hire at a level that allows for meaningful salary growth as you thrive in your role. We generally offer a starting rate that reflects your current expertise while leaving plenty of room for future advancement. A reasonable estimate of the current range is: $47,500-$54,000.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.