Membership & Data Manager

About the role

This position assists with all aspects of data/information entry, tracking membership statistics; coordinating membership process, and responding to member requests.

Responsibilities

• Awareness of our membership database in support of our three core focus areas of the Boys & Girls Clubs of Hartford; (a) academic success, (b) healthy lifestyles and (c) good character & citizenship
• Contributes to the accurate and timely maintenance of a web-based member database.
• Collections, reviews and accurately inputs membership applications and other related documents.
• Provides demographic reports of membership data on a regular and consistent basis.
• Timely and accurately processes ClubHub data entry for all members.
• Maintains the front desk equipment, supplies and various program needs.
• Bridges inventory and supply issues to the attention of management.
• Conducts community outreach activities, encourages parent/guardian engagement, promotes and recruits youth for programs (i.e. family plus).
• Schedules tours and orientations for new members, parents, volunteers and visitors.
• May assist or provide program services and cooperative learning activities for youth that are both recreational and educational.
• Ensures the safety of members, demonstrates positive values, and ethical behavior during service and program delivery.
• Monitors attendance, pick-ups and drop offs of children according to safety and security protocols and parental or guardian authorizations.
• Will have oversight of individuals, groups of youth, visitors and people entering and exiting the building.

Requirements

• High School diploma or GED
• Experience working with youth
• Data entry skills
• Proven positive customer service skills
• Cultural competency working with Latino and African-American populations is extremely beneficial
• Ability to clearly communicate verbally and written
• Bilingual in English and Spanish a plus
• Flexibility, patience, tolerance, and a willingness to learn new related skills
• Computer proficiency including Microsoft Office products

Pay

$18.00-$19.00 per hour