Membership Counselor

About the role

LifeSpire of Virginia is seeking an experienced, relationship-focused Membership Counselor to join our innovative AgeSmart program in Glen Allen, Virginia. If you are a passionate sales professional who enjoys building meaningful relationships, educating older adults and their families, and helping individuals plan confidently for the future, we encourage you to apply.

AgeSmart is an innovative program by LifeSpire of Virginia, designed to support healthy, independent adults aged 55 and over who wish to age in place. By providing access to comprehensive care coordination, asset protection, and long-term care services, AgeSmart offers peace of mind for members and their families.

Responsibilities

• Support the Mission, Vision, and Values of LifeSpire of Virginia by serving members, families, and colleagues with professionalism and integrity.
• Support the strategic goals and direction of the organization.
• Meet regularly with the Executive Director to review sales activities, performance, and goals.
• Conduct informational seminars and webinars for prospective members.
• Manage the complete sales process, including: Scheduling appointments, Conducting consultations, Presenting the AgeSmart program, Following up with prospects, Addressing questions and concerns, Guiding applicants through enrollment and contract completion
• Build and maintain relationships with referral sources through networking events, professional meetings, community organizations, and outreach opportunities.
• Maintain accurate sales activity and referral information within the CRM and prepare weekly and monthly reports as requested.
• Update marketing and contact databases with new leads.
• Consistently achieve annual membership and sales goals.
• Protect the confidentiality of member information.
• Collaborate effectively with LifeSpire team members across the organization.
• Perform other duties as assigned.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Minimum of five years of successful sales experience, including consumer sales to older adults.
• Demonstrated ability to build trust and communicate effectively with prospects, members, families, referral partners, and community organizations.
• Strong organizational, planning, and time management skills with the ability to achieve ambitious sales goals.
• Ability to develop and maintain positive working relationships with team members and community partners.
• Commitment to exceptional customer service and sensitivity to the needs of older adults.
• Knowledge of the aging process and the physical and psychosocial needs of older adults.
• Proficiency with Microsoft Office Suite and CRM systems.

Schedule

General working hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening meetings and community events are required.

Benefits

• Competitive salary
• Generous paid time off
• Medical and dental insurance
• Educational and professional development opportunities
• 403(b) retirement plan with company match