Membership Consultant
AFC Fitness · Feasterville-Trevose, PA · 8 mo ago
OTHRFull-time
Responsibilities
- Direct conversation and guided walkthroughs with potential members.
- Reviewing, contacting, and qualifying inbound leads.
- Performing outbound email, texts, and phone prospecting based on internal lists.
- Reengaging with longer term leads already in the AFC pipeline.
- Working with internal stakeholders on lead generation sources and strategies.
Requirements
- A friendly, upbeat, positive demeanor with a team mentality.
- Able to complete full membership onboarding, using all software and systems.
- Book, sell, and complete new member checklist.
- Maintain membership goals on a consistent basis with constant pursuit.
- Collaborate with Senior Membership Consultant and General Manager to meet and pursue sales opportunities.
- Engage in the pursuit and registration of Insurance Provided Memberships.
- Communicate Membership News and Promotions consistently to all teams, including the fitness floor and member services.
- Show an eye for detail, keeping tabs on improvements needed and overall club wellbeing.
- Resolve member-related topics timely and professionally in conjunction with AFC Club Lead and GM.
- Manage effective time and oversee workflow.
- Organize and define monthly marketing plans and expectations.
- Be responsible for closeout planning, agenda, and follow-through. Closeout is a required shift – last day of month.
- Provide newsletter and social media topics and content.
Qualifications
- Marketing experience required.
- At least 1 year of sales experience required.
- Experience in the fitness industry is preferred.
- Working knowledge of systems Club Automation and VFP preferred; willingness to learn systems if coming in without experience.
Skills
- Great communication skills.
- Strong listening skills.
- Patience and determination.
- Self-starter attitude.
Benefits
- Health insurance (with vision).
- Dental insurance.
- Life insurance.
- Paid time off.
Schedule
Schedule to be determined by GM based on Club need. Report directly to SMC and General Manager.
Pay
TBD