Membership Concierge Manager
Life Time Inc. · Fishers, IN · Today
OTHRFull-time
Position Summary
The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand.
Job Duties/Responsibilities
- Regularly participates in Life Time’s classes, activities, events and programming
- Embolies the Life Time brand commitment to a healthy lifestyle professionally and personally
- Leads in zone by exemplifying service excellence and being a member connectivity specialist
- Encourages team members to exceed their own expectations and aim for higher performance
- Onboards and certifies team members - Cast to perfection and certify to exhaustion
- Provides guidance, help, coaching, and feedback to enhance member engagement
- Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
- Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity
Minimum Required Qualifications
- This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.
- Education: High School Diploma or Equivalent
- Years of Experience: 3+ years of managerial experience
- 3+ years of customer service experience
- 3+ years of sales experience
- 3+ years of achieving budget goals
- Licenses / Certifications / Registrations: CPR/AED certification required within 30 days of hire
Preferred Qualifications
- Bachelor’s or Associate’s degree
- Hospitality management or similar degree/certification
- Fitness related experience including PT or Group Fitness certification
- Superior time management skills
- Adapts to change and innovation
- Experience with Microsoft Dynamics CRM and Microsoft Office Suite