Membership Concierge III - Presale

Deliver the highest quality customer service to all members and guests while actively promoting Life Time to prospective members. Assist with the buying experience and contribute to club acquisition and retention goals. Serve as a leader on The Concierge Team, modeling behaviors that drive a culture of service in a fun and healthy work environment.

Responsibilities

• Facilitate check-in process for members and guests entering the club
• Monitor, handle, and delegate incoming phone calls from members and guests
• Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies
• Proactively build relationships with members and guests, creating exceptional service experiences
• Assist members with account maintenance, processing needs, changes, and transactions, including program, service, and product payments
• Serve on the Certified Retention Team, assisting members requesting cancellation by communicating options and facilitating the best solution
• Engage in service recovery for member questions and concerns, utilizing tools and resources to ensure customer satisfaction
• Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to their interests
• Communicate with members and prospective members via email or phone in a brand-aligned manner
• Complete administrative duties, club paperwork, and cash drawer reconciliation

Requirements

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Preferred Qualifications

• Bachelor’s Degree in Hospitality or related field
• Fitness industry knowledge

Pay

This is an hourly position with wages starting at $23.25 and up to $31.00, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short-term and long-term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold