Membership Concierge II

About the Role

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Responsibilities

• Operates as the first point of contact for members and guests entering the resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements

• Minimum of 1-2 years of experience in customer service or sales
• High School graduate or equivalent
• Complete Retention Specialist Certification within 60 days of hire
• Skilled at multi-tasking, delivering high-quality customer service, service recovery, and verbal communication
• Comfortable working in a fast-paced environment and able to stand for 4 hours at a time
• Friendly and outgoing demeanor
• Passion to serve others and effective communication skills

Preferred Qualifications

• Bachelor’s Degree in Hospitality

Pay

This is an hourly position with wages starting at $16.25 and paying up to $20.25, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time team members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short-term and long-term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold