Membership Clerk

Job Duties

• Processes new memberships and membership maintenance.
• Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary.
• Follows departmental procedures for paperwork and performance of duties.
• Follows all safety and security procedures.
• Verifies identity, business information for memberships.
• Welcomes and communicates with members and potential members, in person, by phone, or by mail.
• Answers questions, resolves problems, and explains membership, warehouse, and credit programs.
• Reviews membership, warehouse, and credit programs to keep knowledge up to date.
• Physically checks item availability in the warehouse, directs members to product and service locations.
• Enlists assistance for member loading or shopping.
• Responds helpfully to member concerns, secures manager assistance as necessary.
• Issues membership cards using computer, camera, and automated card printer.
• Issues temporary cards by researching membership information in computer and hand writing card.
• Issues employee name badges.
• Keys credit applications; conforms to credit card company practices for verifications, confidentiality, access and discretion.
• Assists at the refund counter or with marketing as necessary.
• Places return items on shelf or leaves in cart or on flatbed.
• Cleans department, stocks forms and cleans and supplies printers.
• Collects membership dues as keyed to computer by check, cash, and debit/credit terminal. Issues receipts.
• Ensures proper cleanup and disposal of hazardous materials.

Requirements

• Ability to operate vehicles, equipment or machinery.
• Assists with department duties as necessary.
• Assists in other departments of the warehouse as necessary.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field preferred.
• Knowledge of membership, warehouse, and credit programs.
• Ability to follow departmental procedures and safety/security protocols.

Skills

• Customer service skills.
• Computer literacy.
• Physical stamina for warehouse tasks.

Benefits

• Paid time off.
• Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short-term and long-term disability insurance.
• AD&D insurance.
• Life insurance.
• 401(k).
• Stock purchase plan to eligible employees.

Pay

Details on pay ranges can be found here.

Schedule

Open availability is needed to meet the needs of the business.