Membership Clerk

California applicants: review the Costco Applicant Privacy Notice. The jobs listed are examples of typical positions Costco may hire for when openings exist; this posting does not guarantee current availability.

About the role

Processes member sign-ups, renewals, and added cards. Educates members and potential members about membership, warehouse, and credit programs. Assists members regarding item availability. Issues replacement and temporary cards, keys credit applications. Provides a high level of member service.

Responsibilities

• Processes new memberships and membership maintenance. Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary.
• Follows departmental procedures for paperwork and performance of duties, including all safety and security procedures.
• Verifies identity and business information for memberships.
• Welcomes and communicates with members and potential members in person, by phone, or by mail. Answers questions, resolves problems, and explains membership, warehouse, and credit programs.
• Reviews membership, warehouse, and credit programs to keep knowledge up to date.
• Physically checks item availability in the warehouse, directs members to product and service locations. Enlists assistance for member loading or shopping. Responds helpfully to member concerns, secures manager assistance as necessary.
• Issues membership cards using computer, camera, and automated card printer. Issues temporary cards by researching membership information in computer and hand-writing card. Issues employee name badges.
• Keys credit applications; conforms to credit card company practices for verifications, confidentiality, access, and discretion.
• Assists at the refund counter or with marketing as necessary. Places return items on shelf or leaves in cart or on flatbed.
• Cleans department, stocks forms, and maintains printers.
• Collects membership dues as keyed to computer by check, cash, and debit/credit terminal. Issues receipts.
• Ensures proper cleanup and disposal of hazardous materials.
• Operates vehicles, equipment, or machinery as required.
• Assists with department duties and in other warehouse departments as necessary.

Requirements

• Open availability to meet the needs of the business (apart from any religious or disability considerations).
• Proof of authorization to work in the United States if hired.

Benefits

• Paid time off.
• Health benefits: medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short-term and long-term disability insurance.
• AD&D insurance.
• Life insurance.
• 401(k) plan.
• Stock purchase plan (for eligible employees).