Membership Clerk

About the Role

The Membership Clerk, under the direct supervision of the Branch Manager, ensures all members and guests follow registration procedures daily. This role oversees the replacement of lost Club cards, invoicing of membership dues and activity fees, and maintains strong communication with management. The clerk handles front desk duties, member service expectations, phone communications, membership tracking, and administrative support.

Responsibilities

• Front Desk Operations
  • Adhere to and enforce current safety protocols.
  • Answer Club phones promptly, using guests' names throughout conversations.
  • Issue and collect membership forms, collect dues, and issue membership cards.
  • Maintain current membership records for all members.
  • Use the Club membership tracking system to enter new member applications, record program attendance weekly, and run reports.
  • Promote BGCGSD by providing detailed descriptions of Club packages, services, programs, promotions, discounts, facility features, and hours of operation.
  • Maintain and review accurate records, ensuring consistency.
  • Remain productive without constant supervision and stay at assigned post for extended periods.
  • Enforce all Club rules and policies; model and encourage positive behavior.
  • Provide accurate, appropriate, and immediate responses to guest requests to ensure satisfaction.
  • Create and maintain files for membership applications; update member contact information promptly.
  • Dress in appropriate attire/uniform at all times.
  • Travel between assigned sites to conduct audits, ensure compliance, and support documentation and filing systems.
• Administrative
  • Demonstrate responsibility with work schedule, meetings, and training.
  • Participate in special programs and/or events.
  • Maintain a clean, safe, well-stocked, and organized work area; manage inventory and proper use of office equipment and supplies.
  • Update and track Club site event calendar and parent communication boards.
  • Foster a team-based work environment through effective and positive communication with Directors, Group Leaders, co-workers, and volunteers.
  • Communicate potential issues or concerns regularly with Regional Manager and Leadership regarding personnel, parents, peers, partners, or Club members.
  • Maintain staff and member confidentiality.
  • Make recommendations regarding members' needs, program ideas, and facility needs.
  • Be aware of Club safety guidelines and first aid resources and procedures.
  • Perform miscellaneous tasks as requested by the supervisor.
• Safety & Wellness
  • Ensure a safe, clean, and welcoming environment for youth, staff, and visitors by enforcing safety protocols and policies.
  • Proactively identify and report safety concerns or maintenance requirements.
  • Participate in safety drills and contribute to risk assessment and emergency preparedness efforts.
  • Contribute to the ongoing improvement of Club safety and wellness policies and procedures.

Requirements

• Must be 18 years of age with a High School Diploma or equivalent; one (1) year of administrative experience required. Associate degree and two (2) years of related experience preferred.
• Minimum of one (1) year experience working directly with school-aged youth and knowledge of youth development.
• Proficiency with computers and office equipment.
• Experience using office software such as email, scheduling, word processing, and spreadsheet programs.
• Efficient typing and filing skills.
• Basic math and money handling skills; basic phone skills including answering, transferring, and paging.
• Knowledge of electronic and hard copy filing systems; ability to maintain accurate, timely, and easily retrievable files.
• Monitor office supply inventory and order supplies as necessary.
• Experience using a web-based payroll system for reporting and transmitting data.
• Strong verbal and written communication skills.
• Aptitude to be efficient and productive in a fast-paced environment; demonstrated customer service proficiency.
• Work ethic to be responsible, accountable, provide follow-up, complete tasks, and meet deadlines accurately and on schedule.

Special Conditions of Employment

• Successful completion of pre-employment background check.
• Maintain compliance with the organization's drug-free workplace policy.
• Valid Driver’s license and verification of insurance.
• Occasional weekend and evening work in support of fundraising events, committee meetings, and activities.
• CPR & First Aid Certification.

Benefits

• Paid vacation (after 12 months) and sick leave.
• Discounted Club membership.
• Professional Development opportunities.