Membership Associate (Full-time)

We need to output HTML fragment with sections: About the role? Actually we have Company Description and Job Description. The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat job title as heading. We need to include sections only when posting has real specific content. We have content: Company Description (intro). Could map to "About the role"? Actually "About the role" is typical heading for description of role. Could use that for the job description summary. The company description could be part of "About the role" or separate? The instruction says use those headings as examples; we can choose appropriate headings. Likely sections: About the role (summary), Responsibilities, Requirements, Benefits, Pay, Schedule. Also maybe Qualifications? The posting includes requirements list. Could treat as Requirements. Also maybe Skills? Not separate. We must not include headings with filler. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO etc. Not present. Remove application instructions (the "Application Process..."). We need to output only HTML fragment, no /, no markdown fences. Let's extract: Company Description: "Hello, art person! ..." That's descriptive about museum. Could be part of About the role. Job Description paragraph: "The Membership Associate role at the Portland Art Museum will support efforts to grow, retain, and upgrade museum membership. Responsibilities include processing gifts and membership transactions, providing excellent customer service to members and prospective members, and handling a range of administrative tasks that support the Museum’s general membership program." Then list of responsibilities (bulleted). We'll put those under

Responsibilities

with

• . Then requirements list: "To be successful in this role, you have these requirements" then bullet list. Then Job conditions & physical activities: includes Schedule/Hours etc. We'll extract Schedule: "Monday through Friday, 9am - 5pm (35 hours per week) This role is 100% onsite without a remote working option Occasional weekend and evening hours Occasional overtime". Also physical activities but schedule section only if posting actually states them. We have schedule details, so we can include Schedule section. Benefits: listed: "This role is non-exempt/hourly and full-time The budgeted compensation falls within pay grade E ($20.93 minimum - $23.95 midpoint - $26.96 maximum), based on experience Shift differentials (for hourly/non-exempt staff working onsite): Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour Medical, dental, and vision insurance Retirement plan with employer match Generous paid time off and holidays Employee perks and discounts" We need Pay and Benefits sections. Pay: we have compensation range and shift differentials. Benefits: medical etc. We should not include placeholder like "not specified". We have specifics. We must not repeat job title as heading. So we will not have heading "Membership Associate". Use About the role for summary. We need to preserve all substantive info: include company description text within About the role? Probably yes. Let's craft About the role section: combine company description and the job description summary paragraph. Responsibilities: list all bullet points from "In this role, you will ..." through "Performs other related duties as assigned". We'll capture each line. Requirements: list bullet points from "To be successful in this role, you have these requirements" through "Capable of managing multiple tasks..." etc. We might also include Qualifications? Not needed. We need to ensure we don't include duplicated lines. Check responsibilities list: there are many lines; ensure we capture each. Let's extract responsibilities lines: - Receive, log, and process all membership income, including memberships generated through mail, online, onsite, and phones - Utilize the Altru CRM system to batch process memberships, including monthly installments and recurring gift payments - Provide efficient, prompt, and courteous customer service by responding to a high volume of phone and email inquiries about membership accounts, transactions, and ticketing - Promote membership acquisition, upgrades, and renewals by clearly communicating membership levels, pricing, benefits, and programs to prospective and current members. - Assist members with website navigation, ticketing questions, and online account access or technical issues - Accurately document all member interactions in Altru accounts for historical tracking and communication purposes - Execute the digital benefit fulfillment process, including extracting Altru data for integration with the digital cards and benefits platform, Cuseum. Troubleshoot issues in collaboration with Cuseum Support and assist members in downloading their digital cards and benefits - Monitor digital receipt process and troubleshoot issues in collaboration with the Membership Supervisor - Provide onsite customer service support at membership events, including guest check-in, wayfinding, and registration - Stay informed about the Museum’s calendar of events, exhibitions, programs, and ticketing policies to ensure accurate communications with members - Maintain accurate constituent records in the database by updating information, resolving duplicate entries, and ensuring data integrity and confidentiality at all times - Collaborate with the Visitor Services team to troubleshoot and resolve membership-related issues, ensuring members receive timely onsite assistance when needed - Support the Membership Department with administrative tasks and special projects as assigned - Performs other related duties as assigned Note capitalization variations; keep as is. Requirements list: - Minimum 1 to 2 years previous experience in a related field - Gift management and revenue reconciliation experience - Experience using CRM/database software, Microsoft Excel, and Google Suite products - Knowledge of general fundraising and membership best practices - Demonstrates excellent accuracy and meticulous attention to detail. - Ability to work collaboratively as part of a team - Strong commitment to customer service, with the ability to build positive relationships and work effectively with members, staff, donors, volunteers, and the general public. - Capable of managing multiple tasks in a fast-paced environment while meeting deadlines - Discretion in handling confidential information - Experience managing a high volume of customer service phone calls - Skilled in handling challenging customer service issues and resolving them effectively with tact and diplomacy Also there is line: "If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR." That's more like a note; could be omitted? It's not a requirement but maybe part of application instructions? It's not boilerplate; but it's more like a note. Might be considered part of application process? The instruction says remove application instructions. This line is not exactly application instruction but more like contact. Safer to omit? It's not a requirement. I'd omit. Schedule/Hours: we have schedule details. Also physical activities: but schedule section only if posting actually states them. We have schedule details; we can include schedule section with those details. Physical activities maybe not needed as separate heading; we could include under Schedule? But schedule heading is for schedule/hours. Physical activities could be omitted unless we create a separate section like "Working Conditions". Not in allowed headings list. So we omit physical activities. Benefits: we have benefits list. Pay: we have compensation range and shift differentials. We need to ensure we don't create Pay/Schedule/Benefits sections unless posting actually states them. Yes. Now construct HTML:

  About the role

  Company description paragraph + job description summary.

  We need to include company description text: "Hello, art person! We’re so glad you’re here. When you think of an art museum, you might picture paintings or sculptures. But art is so much more than the “traditional” forms you’re used to seeing in galleries. Nobody knows that better than Portland. Our city is bursting with all kinds of art forms–from craft beverages and comic books to artisan chocolate and collectible sneakers. There’s no one way to make art, and there’s no one way to be an art person. That’s why you belong here. We’re a place that has room for all kinds of art (and art people). We are a dynamic institution with multiple locations. Adjacent to the Museum campus in downtown, Portland, PAM CUT // Center for the Untold Tomorrow is an inclusive, modern, and welcoming hub serving a broad range of artists and audiences across all media art. Also nearby is the nonprofit Rental Sales Gallery representing regional artists. Across the river, in SE Portland PAM CUT’s Tomorrow Theater embraces cinematic storytelling in all its form through unique one-night-only events." Then job description summary: "The Membership Associate role at the Portland Art Museum will support efforts to grow, retain, and upgrade museum membership. Responsibilities include processing gifts and membership transactions, providing excellent customer service to members and prospective members, and handling a range of administrative tasks that support the Museum’s general membership program." Combine into one

  maybe two paragraphs. Then Responsibilities

  . Then Requirements
  . Then Benefits

  Benefits

  with items: "This role is non-exempt/hourly and full-time", "The budgeted compensation falls within pay grade E ($20.93 minimum - $23.95 midpoint - $26.96 maximum), based on experience", "Shift differentials (for hourly/non-exempt staff working onsite): Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour", "Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour", "Medical, dental, and vision insurance", "Retirement plan with employer match", "Generous paid time off and holidays", "Employee perks and discounts". However note that compensation range is actually Pay, not Benefits. Might be better to separate Pay and Benefits. The instruction says use headings for Pay, Benefits, Schedule. So we should separate Pay and Benefits. Thus: Pay: compensation range and shift differentials. Benefits: medical etc. Let's do:

  Pay

  • The budgeted compensation falls within pay grade E ($20.93 minimum - $23.95 midpoint - $26.96 maximum), based on experience
  • Shift differentials (for hourly/non-exempt staff working onsite): Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
  • Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour

  Benefits

  • This role is non-exempt/hourly and full-time
  • Medical, dental, and vision insurance
  • Retirement plan with employer match
  • Generous paid time off and holidays
  • Employee perks and discounts
  Schedule:

  Schedule

  • Monday through Friday, 9am - 5pm (35 hours per week)
  • This role is 100% onsite without a remote working option
  • Occasional weekend and evening hours
  • Occasional overtime
  We could also include physical activities but not needed. Now ensure we didn't miss any substantive info: The company description includes multiple locations etc. We included. Responsibilities list we captured all. Requirements list captured all. Check for any other info: "Job conditions & physical activities Schedule/Hours: ..." we captured schedule. The physical activities list we omitted; but is that substantive? It's about physical demands. Could be considered part of Schedule? Not exactly. But we have no heading for physical activities; we could incorporate into Schedule as extra bullet points? The instruction says use headings