Membership and Wellness Associate

Position Summary

The Membership and Wellness Associate creates a seamless and meaningful experience for YMCA members, from initial contact to ongoing engagement. This role involves implementing YMCA member engagement practices, including welcoming, connecting, supporting, and inviting members and guests.

Job Responsibilities

• Member Engagement & Customer Service

• Greet members and guests warmly, addressing their needs promptly and professionally.
• Engage with members on the wellness floor and in the gymnasium to promote safety and foster a sense of belonging.
• Conduct Cause-Driven Tours for prospective members, highlighting the YMCA’s benefits and community impact.
• Encourage members to explore YMCA offerings, such as programs and services, to promote engagement and retention.
• Communicate YMCA resources, schedules, and offerings, providing members with the tools to maximize their experience.
• Model Cause-Driven Communication by demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors.

• Program & Facility Support

• Provide orientations for youth members (ages 10-17) and adults, ensuring proper use of fitness equipment and understanding of safety guidelines.
• Schedule members for reservable wellness services such as orientations or group exercise classes.
• Affiliate with facility cleaning during downtime to ensure a welcoming environment.
• Maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment, upholding safety standards, and ensuring cleanliness.

• Administrative & Operational Support

• Assist with inquiries, account management, and program registrations.
• Answer phone calls, respond to voicemails, and reply to emails professionally and in a timely manner.
• Become proficient in YMCA systems, such as Traction Rec and Upace, to manage member data effectively.

• Membership & Financial Transactions

• Manage transactions, including membership sales, financial assistance requests, holds, cancellations, refunds, and reactivations, following YMCA policies.
• Collect membership and program payments, ensuring accurate financial transactions.

• Safety & Policy Compliance

• Ensure members adhere to safety guidelines and proper use of fitness equipment during orientations.
• Uphold YMCA safety standards and cleanliness protocols to provide a secure environment for all members.

Job Offer Disclaimers

• Must successfully complete a background screening, including criminal and employment verification.

• Some positions may also require a credit check.

Disclaimers

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management.

• Job offers are conditional and contingent upon background clearance.

Salary Description

The Membership and Wellness Associate position offers a compensation range of $19.50 – $22.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.