Membership and Guest Services Manager

About the organization

Lenawee Christian Ministries provides Christ-centered education, spiritual development, and wellness services to the Lenawee County community, centered around Jesus Christ. The ministry is made up of two operating entities: Lenawee Christian School and the Christian Family Centre, located in Adrian, MI. Lenawee Christian School exists in partnership with the family and church to integrate Biblical truth for life with a commitment to glorifying Jesus Christ through academic excellence and spiritual maturity. The Christian Family Centre is a world-class fitness and family activity facility that strives to assist families and individuals grow in their physical, social, and spiritual wellness with Jesus Christ being the center.

About the role

The Membership and Guest Services Manager supports membership growth, retention, and daily front desk operations at The Centre. This role is responsible for delivering exceptional guest and member experience while actively supporting sales efforts, relationship management, and administrative processes. This is a hands-on, customer-facing role that balances sales activity, member engagement, and operational support, including regularly assisting with coverage at the membership desk.

Responsibilities

• Conduct membership tours and presentations for prospective members.
• Generate, track, and follow up on sales leads through phone, email, and in-person engagement.
• Support membership sales efforts by identifying member needs and recommending appropriate programs and services.
• Assist with promotions, outreach efforts, and campaigns to drive membership growth.
• Build relationships with members to enhance engagement and retention.
• Conduct follow-up and lifecycle calls to support member satisfaction and usage.
• Respond to member questions, concerns, and feedback in a timely and professional manner.
• Deliver a consistent, high-quality customer experience in all interactions.
• Provide coverage at the membership desk as needed, including greeting members and guests, processing memberships, check-ins, and transactions, answering phones and responding to inquiries, ensuring accurate entry and maintenance of membership data and accounts.
• Support billing inquiries and direct issues appropriately.
• Monitor outstanding accounts and conduct follow-up efforts to facilitate the collection of past-due balances.
• Maintain accurate records of sales activity, member interactions, and follow-up efforts.
• Assist with database management and ensure data accuracy and integrity.
• Support reporting needs related to sales and membership trends.
• Assist with general administrative and clerical duties as needed.
• Assist with promoting Centre programs, services, and events.
• Support social media and communication efforts as assigned.
• Help execute marketing initiatives that drive engagement and awareness.
• Work closely with all departments to ensure consistent communication and service delivery.
• Support team goals and contribute to a positive, collaborative work environment.
• Model Christ-centered values in all interactions with members, guests, and team members.
• Foster a welcoming, encouraging, and service-oriented environment.

Qualifications

Christian Faith & Character: Profess and demonstrate a personal commitment to Jesus Christ as Lord and Savior. Exhibit a consistent Christian testimony and adherence to biblical principles in personal and professional life. Demonstrate spiritual maturity, hum