Membership Administrator

About the role

We are seeking a detail-oriented, customer-focused Membership Administrator to oversee the growth, retention, and overall success of our residential Service Membership Program.

Responsibilities

• Grow and manage the Service Membership Program through acquisition, retention, and renewal initiatives.
• Develop and oversee membership marketing campaigns and promotional efforts.
• Manage new member enrollment, onboarding, and membership records.
• Serve as the primary point of contact for member questions and support.
• Create and execute member retention and win-back campaigns.
• Track and report membership KPIs, enrollment trends, and retention metrics.
• Maintain accurate records within the CRM and membership management software.
• Train and support all teams on membership benefits and sales initiatives.
• Collaborate with Marketing, Customer Service, Dispatch, and Operations to improve the member experience.
• Resolve membership-related issues professionally and efficiently.
• Perform other duties as assigned.

Qualifications

• Service Titan experience strongly preferred.
• 2+ years of experience in membership management, customer success, marketing, sales, or a related field preferred.
• Advanced Microsoft Excel skills with the ability to analyze and report data.
• Experience managing marketing campaigns and driving customer engagement is a plus.
• Strong communication, organization, and customer service skills.
• Ability to train and motivate others while managing multiple priorities in a fast-paced environment.
• Home services industry experience is a plus.

Pay

$45,000–$70,000 annually, based on experience and performance

Schedule

Full-time, 100% onsite in Dallas, TX

Benefits

• Hourly pay plus performance-based bonuses tied to Membership KPI goals
• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Ongoing training and career advancement opportunities

Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening, including criminal background.