Membership Accounting Supervisor

About the Role

Demonstrate a commitment to the Corporate and Department mission and vision. Manage and monitor group and individual enrollment, billing, deposit and collection, group maintenance, issuing, and support functions. Provide monthly reporting and analysis of financial results and department performance. Provide the guidance, motivation, and support necessary to enable individual growth and teamwork in line with individual needs, department objectives, and marketplace expectations.

Responsibilities

• Supervise staff, including hiring, transferring, laying off, promoting, disciplining, training, rewarding, and reviewing performance.
• Ensure compliance with organizational and departmental policies and procedures.
• Oversee day-to-day operations, including staff performance, workflow, and staffing needs.
• Manage production processes and inventory levels to meet or exceed customer expectations and performance guarantees.
• Collect, monitor, and analyze performance data to provide ongoing feedback to staff.
• Provide accurate and timely statistical reports for management review.
• Maintain accounts receivable balances at a minimum level.
• Coordinate and monitor the implementation of new processes and changes to existing processes.
• Coordinate staffing and workflow with peers to ensure optimum service levels are maintained.
• Operate as an integral part of the leadership team; support and assist team members.
• Provide direct communication and resolution of problems with employers and other customers.
• Remain current on system enhancements and departmental procedures.
• Demonstrate skill in strategic planning, organization, and time management.
• Actively participate in departmental planning and redesign.
• Make recommendations to upper management regarding staffing, workflow, production implementation, and systems and reporting designs.
• Establish and revise procedures to aid and enhance continuously improved billing, enrollment, accounts receivable, collections, and cash processes.
• Identify and research system problems, determine financial impact, and recommend and implement solutions.
• Facilitate and/or participate in meetings, internal and external to HealthPartners.
• Proactively identify new processes and initiate solutions and changes.
• Play an active role in representing HealthPartners in the community and marketplace.
• Create, update, and participate in business continuity and IS&T disaster recovery planning and testing.
• Provide enrollment, billing, and accounts receivable/collections data and information in a timely and diplomatic manner.
• Develop and change workflow procedures and administration policies to meet service standards.
• Manage internal contact with all departments of HealthPartners and external contact with employer groups, members, third-party administrators, and brokers.
• Oversee direct and indirect budget/financial responsibilities for billing and collecting premium and administrative fee payments each month totaling several millions of dollars.
• Ensure accurate recording and payment of salaries and benefits.
• Represent the functional area to internal and external key stakeholders, employers, and regulatory agencies.

Requirements

• Bachelor’s Degree in accounting, management, business, health care, or related area; or Associate Degree in accounting, management, business, health care, or related area plus 2 years of leadership/management experience.
• Knowledge of generally accepted accounting principles.
• Ability to establish and maintain effective, courteous, and confidential relationships with coworkers, staff, employer groups, and members.
• Strong interpersonal and human relations skills.
• Ability to work independently and as a team member.
• Advanced analytical skills and problem-solving ability.
• Strong organizational and time management skills.
• Computer knowledge.
• Knowledge of generally accepted production and workflow processes.

Preferred Qualifications

• Knowledge of GHI/HealthPartners products and systems.
• Knowledge of information systems and at least one year of experience utilizing information systems as a regular part of performing business functions.
• Training in quality improvement.
• Working knowledge of the Collective Bargaining Agreement with Local 12, OPEIU.
• Working knowledge of GHI policies and procedures.

Challenges

• Flexibility to manage a variety of job functions and changing priorities.
• Ability to meet the needs of numerous customers (staff, employer groups, members, management, and other HealthPartners departments).
• Develop effective working relationships with people internal and external to the organization to achieve objectives.
• Work to develop compatible solutions between employers, administrative, and technical systems to optimize customer services.
• Build a self-directed and motivated work team.

About Us

At HealthPartners, we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. At HealthPartners, everyone is welcome, included, and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including:

• Health benefits.
• Time off.
• Retirement planning.
• Continuous learning opportunities.

Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.