Member Team Lead

About the role

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, and providing direction and guidance to ensure member complaints and issues are resolved according to company guidelines. Ensures compliance with company policies and procedures and supports the Open Door Policy. Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sam’s Club products and services.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions using registers or self-checkout, and ensuring club pickup orders are filled.
• Oversees the assigned area by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining carts/flatbeds, assisting members with transporting items using cart retrieval equipment per company policies, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages in cash drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners; analyzing and applying information from multiple sources; monitoring progress and results; identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating their application; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; modeling and helping others adapt to change or new challenges.

Culture and values

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected; creates opportunities for all associates to thrive; helps attract the best talent; works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity; strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Serve our Customers and Members: Delivers results while putting the customer first; makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts the team’s ability to deliver on the company’s purpose for all stakeholders.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvement; is open to and uses new technologies and skills; supports others through change.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Preferred qualifications

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour depending on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health: Medical, vision, and dental coverage
• Financial: 401(k), stock purchase plan, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, or other purposes based on job classification and length of employment and meeting or exceeding paid sick leave laws where applicable
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
• Live Better U: Company-paid education benefit including high school completion, English Language Learning, short-form certificates, and bachelor’s degrees; tuition, books, and fees paid by Walmart; eligibility requirements apply