Member Team Lead

Responsibilities

• Assist management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, and training on processes and procedures.
• Provide direction and guidance to associates on member‑service approaches and techniques to resolve complaints according to company guidelines.
• Support the Open Door Policy by participating in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Communicate membership information, process memberships, upgrades, and credit accounts, and encourage renewals.
• Participate in sales and marketing events, complete marketing recaps, and maintain required documentation while striving to meet membership goals.
• Deliver member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and guiding use of self‑service technology.
• Assist members with transactions at registers or self‑checkout, and ensure club pick‑up orders are filled.
• Oversee the assigned area by handling claims and returns, zoning the area, organizing merchandise, identifying shrink and damages, and maintaining cart/flat‑bed availability.
• Assist members with transporting items using cart retrieval equipment and maintain parking‑lot cleanliness.
• Complete accounting records, file transactions, follow office procedures, provide funds for register operation, create and interpret financial analysis reports, and prepare daily deposits.
• Investigate overages and shortages in cash registers, oversee cash‑fund transfers, and maintain confidentiality of financial and personal information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, customers, and other partners; analyze information, monitor progress, and address improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards; explain and demonstrate proper application, implement action plans, and assist management with corrective actions.
• Lead and participate in teams by sharing resources, determining customer needs, coordinating work assignments, providing feedback, and modeling adaptability to change.
• Respect the Individual by embracing differences, creating a culture of belonging, and developing/mentoring associates.
• Act with Integrity by upholding high standards of ethics, modeling Walmart values, and supporting the company’s regenerative goals.
• Serve customers and members by delivering results, making data‑driven decisions, and balancing short‑ and long‑term priorities.
• Strive for Excellence by displaying curiosity, taking calculated risks, driving continuous improvement, and supporting others through change.

Minimum Qualifications

• 6 months retail experience, including operating front‑end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front‑end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

• Competitive pay with performance‑based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off (PTO) including parental leave, family‑care leave, bereavement, jury duty, voting, and flexible use for vacation, sick leave, holidays, or other purposes.
• Short‑term and long‑term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: tuition, books, and fees fully paid for eligible associates (high school completion to bachelor’s degrees, English language learning, certificates).
• Additional benefits may be subject to specific plan or program terms.

Pay

The hourly wage range for this position is $22.00 to $30.00*. The actual hourly rate will equal or exceed the required minimum wage for the job location. Additional compensation may be paid as premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply when criteria are met.

Location

3201 S Louise Ave, Sioux Falls, SD 57106‑0704, United States.

Walmart and its subsidiaries maintain a drug‑free workplace and have a zero‑tolerance policy for illegal drugs and alcohol on the job to ensure a safe and productive environment.