Member Team Lead-4

About the role

Assists management with the supervision of associates in the assigned area of responsibility. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service approaches to resolve complaints and issues according to company guidelines.
• Support membership by providing information on membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events.
• Complete and maintain marketing recaps and documentation to meet membership goals and promote Sam’s Club products and services.
• Acknowledge members, identify their needs, and assist with purchasing decisions and transactions (registers or self-checkout).
• Ensure club pick-up orders are filled and assist members with self-service technology.
• Oversee assigned area by handling claims, returns, zoning, arranging merchandise, identifying shrink and damages, and maintaining cart availability.
• Maintain parking lot cleanliness and assist members with transporting items using cart retrieval equipment.
• Complete accounting records, file transactions, and prepare daily deposits, Cash Fund Transfers, and financial reports.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality of financial and personal information.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers, coworkers, and customers.
• Analyze information from multiple sources, monitor progress, and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards.
• Lead and participate in teams by coordinating work assignments, providing feedback, and adapting to change.
• Embrace diversity, foster inclusion, and support associate development and recognition.
• Act with integrity, uphold Walmart’s values, and support regenerative company goals.
• Serve customers and members by delivering results, balancing priorities, and making decisions based on reliable information.
• Strive for excellence by driving continuous improvement, embracing new technologies, and supporting others through change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and managing workloads.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for high school completion, bachelor’s degrees, ELL, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual rate will meet or exceed the minimum wage for the job location. Additional premiums may apply based on schedule, facility, season, or specific work performed, ranging from $0.35 to $3.00 per hour.

Primary location: 2850 W University Dr, Denton, TX 76201-1601, United States of America.