Member Team Lead-1

About the role

Assists management with the supervision of associates in the assigned area of responsibility, ensuring compliance with company policies and procedures, and supporting the Open Door Policy.

Responsibilities

• Assign duties, communicate goals, and provide feedback to associates.
• Train associates on processes, procedures, and member service techniques.
• Ensure member complaints and issues are resolved according to company guidelines.
• Support membership by providing information on membership types, programs, and benefits.
• Process memberships, upgrades, and credit accounts; encourage renewals.
• Participate in sales and marketing events; complete marketing recaps and documentation.
• Strive to meet membership goals and promote Sam’s Club products and services.
• Acknowledge members, identify needs, and assist with purchasing decisions.
• Guide members on self-service technology and assist with transactions.
• Ensure club pick-up orders are filled and oversee the assigned area of responsibility.
• Handle claims, returns, and zoning; arrange and organize merchandise.
• Identify shrink and damages; maintain cart/flatbed availability and parking lot cleanliness.
• Complete accounting records, financial reports, and daily deposits.
• Investigate overages, shortages, and accounting-related issues while maintaining confidentiality.
• Collaborate with managers, coworkers, and customers to meet business needs.
• Analyze information, monitor progress, and address improvement opportunities.
• Demonstrate and promote compliance with company policies and ethical standards.
• Lead and participate in teams; coordinate work assignments and provide feedback.
• Model adaptability to change and support others through new challenges.
• Embrace diversity, foster inclusion, and help associates thrive.
• Build trusting relationships and communicate with impact and positivity.
• Mentor others, recognize contributions, and strengthen team performance.
• Maintain high standards of integrity, ethics, and compliance.
• Support Walmart’s goal of becoming a regenerative company.
• Deliver results while prioritizing customer and member needs.
• Make decisions based on reliable information and balance priorities.
• Drive continuous improvement, embrace new technologies, and support change.

Requirements

• 6 months of retail experience, including operating front-end equipment (e.g., cash register).
• 6 months of customer service experience.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, and workload management.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully paid by Walmart.

Pay

The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid, ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Primary Location: 4365 Atlanta Hwy, Athens, GA 30606-0808, United States of America.