Member Specialist II

About the role

This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.

Responsibilities

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Eligible for competitive benefits package, including Paid Volunteer time and Pension Plan
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.

Requirements

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
• Advanced customer service skills
• Ability to work overtime including Saturdays
• Ability to travel locally when necessary
• Proficiency with Microsoft Office basics
• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal and organizational skills
• Adaptability to change and ability to meet deadlines

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Auto Club Enterprises is the largest club within the national AAA federation

Pay

Competitive benefits package

Schedule

Flexible schedule to accommodate branch operations and member needs

Qualifications

• A high school diploma or GED
• Successful completion of background check and drug screening
• Ability to qualify for Property and Casualty License

Skills

• Customer service skills
• Microsoft Office proficiency
• Communication and interpersonal skills
• Adaptability and ability to meet deadlines

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Auto Club Enterprises is the largest club within the national AAA federation