Member Specialist FT

About the role

Ensures the area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Responsibilities

• Provides member service by:
  • Maintaining exit areas, reviewing member receipts, acknowledging members, and identifying member needs.
  • Maintaining the self-checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, and providing guidance on self-service technology.
  • Processing member purchases, assisting with payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
  • Assisting members with transactions utilizing the self-checkout area.
  • Assisting members with purchasing decisions and locating merchandise.
• Assists with securing and safeguarding Sam’s Club assets and property by:
  • Observing and communicating potential criminal activity according to company policies and procedures.
  • Maintaining paperwork logs and other required documentation.
  • Executing emergency response procedures and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, including:
  • Teaching new technology and tool functionality.
  • Delivering new program rollout training.
  • Providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans using the Open Door Policy.
  • Applying these in executing business processes and practices.
• Completes work assignments and priorities by:
  • Using policies, data, and resources.
  • Collaborating with managers, coworkers, customers, and other business partners.
  • Identifying priorities, deadlines, and expectations.
  • Carrying out tasks, communicating progress and information.
  • Determining and recommending ways to address improvement opportunities.
  • Adapting to and learning from change, difficulties, and feedback.
• Respects the Individual by:
  • Embracing differences in people, cultures, ideas, and experiences.
  • Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
  • Creating opportunities for all associates to thrive and perform.
  • Helping to attract the best talent.
  • Working as a team and building strong, trusting relationships.
  • Communicating with impact, energy, and positivity to motivate and influence.
  • Strengthening the team by helping develop and mentor others.
  • Recognizing others’ contributions and accomplishments.
• Acts with Integrity by:
  • Maintaining and promoting the highest standards of integrity, ethics, and compliance.
  • Modeling Walmart values to support and foster company culture.
  • Holding oneself and others accountable.
  • Supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
  • Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Serves customers and members by:
  • Delivering results while putting the customer first.
  • Making decisions based on reliable information and balancing short- and long-term priorities.
  • Considering how own work impacts the team’s ability to deliver on the company’s purpose for all stakeholders.
• Strives for Excellence by:
  • Displaying curiosity and a desire to learn.
  • Taking calculated risks and demonstrating courage and resilience.
  • Driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Requirements

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education benefits: Live Better U, a company-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits.

Benefits are subject to change and may depend on job classification and length of employment. For more information, see One.Walmart.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location

10735 W Florissant Ave, Saint Louis, MO 63136-2403, United States of America.