Member Specialist FT AM (Thurs/Fri OFF)

About the role

Provides member service, maintains checkout areas, resolves member issues, and promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology, processes purchases, and assists with payments, returns, refunds, and exchanges according to company policies for different membership and payment types.

Responsibilities

• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Follows proper procedures for handling merchandise; corrects and reports unsafe situations to facility management
• Maintains entrance areas: acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, resolves issues, zones and organizes merchandise, assists with transporting items, and maintains a safe shopping environment
• Maintains exit areas: reviews member receipts, acknowledges members and identifies needs, assists with securing and safeguarding assets by observing and communicating potential criminal activity, maintains paperwork/logs/documentation, executes emergency response procedures, ensures compliance with security and safety practices
• Assists with training Member Frontline Services associates on processes, procedures, new technology, tool functionality, and new program rollouts; provides continuous learning and process improvement opportunities
• Ensures area is maintained by properly handling returns, zoning, arranging and organizing merchandise, and identifying shrink and damages
• Complies with company policies, procedures, and ethics standards; implements action plans; uses Open Door Policy
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress; determining improvement opportunities; and adapting to change and feedback

Qualifications

• Retail experience including operating front end equipment (e.g., cash register)
• Experience working with mobile retail applications

Core values & expected behaviors

• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected; creates opportunities for all to thrive; helps attract the best talent; works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity; strengthens the team by helping, developing, and mentoring others; recognizes others' contributions
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values; holds self and others accountable; supports regenerative company goals; acts in a selfless, humble, self-aware, honest, fair, and transparent manner
• Serve our Customers and Members: Delivers results while putting the customer first; makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts team's ability to deliver
• Strive for Excellence: Displays curiosity and desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills; supports others through change

Pay

Hourly wage range: $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional premiums may be paid in amounts ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed; multiple premiums may apply if criteria are met.

Benefits

• Health benefits: medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U: company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees fully paid

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and plan/program terms.

This response is AI-generated, for reference only.