Member Services Staff (Maple Location)

Position Summary

The YMCA of Greater Kalamazoo seeks a Member Services Staff (Part-Time) to provide excellent service to members, guests, program participants, and staff through in-person interactions, phone calls, and email communications. Responsibilities include processing daily membership transactions, ensuring building security, responding to concerns, and developing awareness for the YMCA and its programs within the community.

Essential Functions

• Provides excellent service to members, guests, program participants, and staff through in person interactions, phone calls, and email communications.
• Processes daily membership transactions including tours, member database revisions, program enrollment, auditing, financial assistance processing, and financial transactions.
• Ensures building security; performs health screenings and identification verifications as necessary.
• Effectively responds to concerns, suggestions, and complaints with the goal of ensuring a positive experience in accordance with all applicable YMCA policies.
• Develops awareness and an atmosphere of support for the YMCA and its programs within the community.
• Buils relationships; helps members connect with the YMCA community and highlights the value and importance of Y membership.
• Demonstrates and communicates the YMCA Mission, purpose, goals, policies and standards to staff, volunteers, members, guests, and program participants.
• Staffs desk in accordance with staff schedule as developed by Association Member Services Director; fills additional shifts as needed.
• Performs other duties as assigned by the Association Member Services Director.

Qualifications

• Education/Training/Certifications: CPR and First Aid certification within 30 days of employment; New Staff Orientation, Listen First Training, and Child Abuse and Prevention Training within 30 days of employment; Blood Borne Pathogens Training within 30 days of employment; Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness; COVID training.
• Technical Knowledge/Skills: Excellent communication, interpersonal, and problem-solving skills; proficiency in Microsoft Office suite word processing, spreadsheets, and other basic computer functions; experience in membership management and resource scheduling software preferred.
• Proficiencies and Professionalism: Ability to connect with people of diverse backgrounds; Spanish or other commonly spoken language desired.