Member Services Representative - Substitute

Job Summary

We are seeking an enthusiastic and customer-focused Member Services Representative Substitute to deliver exceptional experiences to our members and guests. In this role, you will engage with customers, promote club services, and contribute to the growth and retention of our membership base.

Responsibilities

• Address and resolve customer inquiries, ensuring member satisfaction.
• Conduct personalized site tours for potential members, showcasing club features and benefits.
• Create awareness of the Center through community outreach and engagement activities.
• Promote club services to new and prospective members to grow profit centers.
• Support membership retention efforts by fostering strong member engagement and relationships.
• Deliver outstanding customer service and maintain a welcoming atmosphere.
• Perform additional tasks as assigned to support the team and overall operations.

Qualifications

• At least one year in a customer service role.
• Enthusiastic, energetic, friendly, and personable.
• Strong ability to multitask, self-direct, and achieve goals.
• Excellent verbal and written communication skills, with a polished phone manner.
• Capable of connecting with, inspiring, and motivating others.
• Maintains a professional appearance and demeanor.

Pay

Per pay transparency requirements, the compensation for this position ranges from $15.00/hour to $25.00/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

Benefits

• Comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off.
• Part time benefits (subject to eligibility requirements).