Member Services Representative - Overnight
About the role
Position Overview: We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.
What You’ll Do: As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand-opening ready” every day.
What Success Looks Like: Every member and guest is greeted quickly with a genuine smile, smooth check-in, and helpful support, leading to high satisfaction and positive comments about the front desk experience. Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest-to-member conversion, solid Peaks and ACH percentages, and high CrunchOne Kickoff completion. The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors. The desk and lobby stay clean, organized, and “grand-opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed. Leaders and teammates see you as a reliable, detail-oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift.
About You
You are an optimistic person that has a naturally persuasive style.