Member Services Representative - Bilingual Spanish (Reg Hours)

About the role

The 32BJ Benefit Funds is hiring mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer a competitive salary, comprehensive health package, pension benefit, retirement benefit, professional coverage/reimbursement, and paid time off.

Responsibilities

• Collecting and analyzing data/information to resolve problems in real time, at high volume standards.
• Providing customer service to participants to resolve eligibility or Fund benefit issues.
• Displaying proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems.
• Handling inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance.
• Following workflows to resolve participant questions.
• Analyzing and interpreting customer phone and written correspondence.
• Ongoing management of own inventory of work accumulated through Participant interactions/inquiries.
• Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation.
• Able to effectively communicate to Participants.
• Perform any other relevant, related or pertinent work or duties as requested or assigned.

Qualifications

• Strong computer skills.
• Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system.
• Ability to prioritize work and meet deadlines.
• Strong analytical, problem-solving and decision-making skills.
• Excellent organizational and prioritizing skills.
• Strong ability to multitask.
• Various work schedules available.
• Strong oral and written interpersonal skills.
• Demonstrated customer service orientation.
• Ability to effectively operate in fast-paced work environment.
• Excellent listening skills.
• Detail oriented with excellent organization and communication skills.
• Experience working directly with customers.