Member Services Representative

About the role

We are seeking Member Service Representatives to support a fast-paced, high-volume contact center environment. In this role, you will assist members with consumer loan inquiries and financial products while delivering exceptional customer service in a structured, performance-driven setting. You’ll handle back-to-back calls, navigate multiple systems, and provide accurate, compliant support to ensure a positive member experience.

Work Setup & Training

• Training: July 27 – September 9, 2026 Monday–Friday 7:30 AM – 4:00 PM CST
• Attendance required
• After Training Hybrid schedule

Schedule Requirements

• Must be available to work Monday–Saturday OR Sunday–Friday
• One fixed day off + one rotating day
• Must maintain a 9.5-hour daily availability window
• Shifts fall between 1:30 PM – 12:30 AM (ET)
• Sample Shift Options (CST):
• 2:30 PM – 12:00 AM
• 2:00 PM – 11:30 PM
• 1:30 PM – 11:00 PM

Key Responsibilities

• Handle high-volume inbound and outbound calls
• Aid members with loans, accounts, and financial inquiries
• Process transactions (loans, deposits, credit accounts)
• Provide accurate, compliant information
• Recommend products/services based on member needs
• Document all interactions thoroughly
• Follow strict schedules, including breaks and meals

Required Qualifications

• 1–2+ years of customer service experience in high-volume environments
• Background in call center, banking, retail, or administrative roles preferred
• Ability to manage back-to-back calls and meet performance metrics
• Strong computer skills with accurate data entry
• Ability to multitask across multiple systems
• Excellent communication and phone skills
• Reliable attendance in a structured, schedule-driven environment

Preferred Experience

• Financial services or consumer loan experience
• Contact center experience supporting accounts
• Banking, mortgage, or credit background
• Sales mindset with ability to identify needs and recommend solutions

Compliance Requirements

• Must be able to pass: Background check, Credit check, FBI fingerprinting, Employment and education verification

Additional Requirements

• Reliable internet (hardwired connection preferred)
• Comfortable working in a monitored, performance-driven environment

Pay & Benefits

• $17.50/hour
• Job Type & Location: Contract to Hire position based out of Pensacola, FL
• Pay And Benefits: The pay range for this position is $17.50 - $17.50/hr.
• Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type: Hybrid position in Pensacola, FL

Application Deadline

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.