Member Services Representative
About the Role
Government Membership Services supports all of HealthPartners members who are enrolled in Medicare Insurance. Representatives take between 50-70 calls per day (8-10 per hour) from members who have questions regarding their current insurance plan, including coverage, copayments, premium billing, network, premiums, and deductibles.
This is a work-from-home position, but you must live within 1 hour of Bloomington, MN to pick up equipment. This is a Contract to Hire role based in Bloomington, MN.
Responsibilities
- Answer inbound calls from insurance members regarding medical insurance, billing, or coverage questions.
- Assist members with inquiries about their Medicare insurance plan.
Requirements
- 2+ years of healthcare insurance Customer Service Representative (CSR) experience.
- Must live within 1 hour of Bloomington, MN.
Schedule
- 4 weeks of training: Monday–Friday, 8:00 AM–4:30 PM.
- Post-training schedule: Monday–Friday, 9:00 AM–6:00 PM (option to select start time of 9:00 AM, 9:15 AM, or 9:30 AM; later start times result in a shorter lunch break).
Pay
The pay range for this position is $25.00 per hour.
Benefits
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:
- Medical, dental, and vision insurance.
- Critical Illness, Accident, and Hospital coverage.
- 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available).
- Life Insurance (Voluntary Life & AD&D for employees and dependents).
- Short- and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation, or Sick Leave).