Member Services Representative

About the role

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

Responsibilities

• Become the face and personal connection to our members in our Financial Centers.
• Ensure the delivery of exceptional member service through high levels of engaging communication, accuracy, and efficiency.
• Educate members on SECU products and services and make appropriate referrals.
• Manage the appointment schedule and set realistic wait-time expectations for walk-up members.
• Afford members the opportunity to interact with the Curbside channel, promoting SECUs alternative channels of delivery and modeling self-service behaviors.
• Ensure effective referral-based conversations that benefit the member and the overall performance of the Financial Center.

Requirements

• College Degree Preferred
• Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
• Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

Qualifications

• Knowledge of and understanding of SECU (critical measures, strategy)
• Knowledge of SECU home financial center/surrounding market footprint and the financial services industry
• Knowledge of SECUs products and services
• Ability to take accountability for behaviors and results
• Highly effective advisor to the member and team player within the financial center

Skills

• Communication
• Organization
• Teamwork
• Punctuality
• Critical thinking
• Social skills
• Creativity
• Interpersonal communication
• Adaptability
• Friendly personality

Benefits

• Comprehensive benefits, including medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave

Pay

Compensation Information: Offers will be commensurate with experience and education.

Hourly Rate: Min. $18.56 Max. $27.88

Schedule

Not specified