Member Services Representative

Position Overview

The Member Services Representative creates a welcoming environment for members and team members who are passionate about fitness. This role requires an optimistic communicator who enjoys engaging with others, thrives in a structured environment, and excels at multitasking while maintaining organization and attention to detail.

Member Services Representative Responsibilities

• Greet all members and guests with a warm, enthusiastic smile and ensure they feel welcome
• Communicate special events and promotions to members and guests
• Maintain a professional and courteous disposition at all times
• Facilitate member requests or escalate to a manager when necessary
• Check in members and guests in accordance with company procedures, resolving alerts as needed
• Navigate all front desk stations, including check-in, Relax & Recover, guest services, and membership sales
• Answer phones promptly and professionally
• Perform opening and closing duties, including completing checklists
• Aid in sales and revenue generation, assisting with membership sales and promoting additional services such as tanning, group fitness, small group training, and childcare
• Sell retail products and facilitate payment for member services in accordance with company procedures
• Deliver on new member enrollment expectations, including guest conversion and CrunchOne Kickoff standards
• Maintain a clean and organized work area and support overall facility cleanliness
• Be an expert in all club facilities, services, programs, and schedules
• Participate in cleaning beyond shift duties to ensure a “grand-opening ready” environment
• Attend monthly and weekly department meetings and employee training sessions
• Assist in projects delegated by club management
• Follow all policies and procedures outlined in the Employee Handbook

Required Skills & Experience

• Fluent in English with proficient reading and writing skills
• Strong verbal and written communication skills
• Basic computer proficiency
• Ability to navigate club software and systems
• Strong customer service orientation
• CPR/AED certification (required; may be obtained within 30 days of hire)

Preferred Experience

Minimum 1 year of experience in a service-oriented position

Physical Requirements

Must be able to lift or move up to 50 lbs

Physical effort required for daily duties include prolonged standing and walking

Schedule Requirement

This position is designated as a day-shift role. Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Work schedules may vary based on business needs.

Compensation (Hourly)

$12.00 - 12.50/hour

Benefits

• Retirement Savings – 401(k) plan with employee contribution options, available to all employees after six months of service available for full-time and part-time employees.
• Wellness Perks – Complimentary Crunch gym membership for all employees.
• Safety & Certification Support – Free CPR/AED re-certifications provided by the company for all employees.

About JEM Wellness Brands

JEM Wellness Brands is a first-in-class health and wellness franchisee platform and an official franchise partner of Crunch Fitness. Our mission is simple: to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. Through our portfolio of industry-leading brands, we do good by doing well. We envision a world where wellness is accessible, inclusive, and deeply personal—where fitness, beauty, and recovery are not just services, but a way of life. Guided by our core values of Resilience, Service, Transformation, and Excellence, we strive to create meaningful experiences for our community, team members, and customers. At JEM, culture is our heartbeat. We’re a team of passionate leaders and purpose-driven professionals who celebrate wins, support growth, and put people first—always.

Additional Requirements & Equal Opportunity Statement

All employees at JEM Wellness Brands must be 18 years of age or older. Crunch Fitness Powered by JEM Wellness Brands provides equal employment opportunities to all employees and applicants and strictly prohibits discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note: Crunch Fitness Powered by JEM Wellness Brands does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.