Member Services Representative

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Aids with membership, retail, and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training, and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-ins with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs, and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties includes prolonged standing and walking.

Reporting Structure

Reports directly to the General Manager and Assistant General Manager.